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How to Fix Integration Failure (Google Meet, Microsoft Teams, Zoom)？

Integrating Votars with third-party conferencing tools like Google Meet, Microsoft Teams, and Zoom is designed to be seamless, but occasionally, users may encounter issues. Here are some common problems and troubleshooting steps:

Common Integration Issues​

  1. Authorization Problems:
    • Issues granting permissions to Votars when connecting to Google Meet, Microsoft Teams, or Zoom.
  2. Bot Not Joining Meetings:
    • The Votars bot fails to join scheduled meetings to start transcription.
  3. Transcription Not Starting:
    • Even when the bot joins the meeting, transcription does not start as expected.
  4. Recording Failures:
    • Problems with recording the meeting audio, leading to incomplete or missing transcriptions.

Troubleshooting Steps​

  1. Authorization and Permissions:

    • Ensure Permissions

      : Recheck the permissions granted to Votars within Google Meet, Microsoft Teams, and Zoom.

      • For Google Meet: Ensure Votars has necessary permissions under Google Account > Security > Third-party apps with account access.
      • For Microsoft Teams: Check app permissions in Microsoft 365 admin center or Teams settings.
      • For Zoom: Validate app permissions under Zoom Account Management > Installed Apps.

    • Reauthorize: Sometimes, reauthorizing the Votars app in the respective third-party service may resolve connectivity issues.

  2. Bot Not Joining Meetings:

    • Check Bot Settings: Ensure that the Votars bot settings are correctly configured in your Votars account.
    • Meeting Link Validity: Verify that the meeting links provided are correct and accessible.
    • Meeting Start Time: Confirm that the meeting start time matches the scheduling in Votars, as discrepancies might prevent the bot from joining.

  3. Transcription Not Starting:

    • Audio Capture Settings: Ensure that audio capture settings in the conferencing tool allow for third-party bot access.
    • Bot Permissions: Ensure the bot has the necessary permissions to access audio in the meeting.

  4. Recording Failures:

    • Storage and Access: Check if there are any issues with storage access where recordings are to be saved.
    • Network Stability: Verify that there is no network issue that might disrupt recording.
    • File Format and Compatibility: Ensure that the file format being used is compatible with Votars.

Additional Tips​

  1. Update Software:
    • Ensure that your conferencing software (Google Meet, Microsoft Teams, Zoom) and Votars application are up to date. Updates often include bug fixes and improvements related to integrations.
  2. Clear Cache and Cookies:
    • Sometimes, clearing the cache and cookies of your browser can resolve unexpected behavior in web-based integrations.
  3. Test Integration:
    • Before an important meeting, conduct a test integration to ensure everything works as expected. This will help identify any issues in advance.
  4. Check for Known Issues:
    • Refer to Votars' support page or the support page of the respective conferencing tool to check for any known integration issues or outages.

Support​

If the issue persists despite following the above troubleshooting steps, please contact Votars Support. Provide specifics about the error, including any error messages received, steps already taken to troubleshoot, and logs if available. This information will enable the support team to diagnose and resolve the issue more effectively.