What Should I Do If the Payment Is Completed but Not Reflected?

If you’ve completed the payment but your account status hasn’t been updated, follow these steps to resolve the issue:

1. Check Your Purchase Confirmation

   • Ensure the payment was successfully completed and that you received a confirmation email or receipt.

2. Verify the Correct Account

   • Confirm that the payment was made using the same account you’re currently logged into.

3. Log Out and Log Back In

   • Sometimes, refreshing your session can help. Log out of your account and log back in to see if the changes are reflected.

4. Check Across Devices and Browsers

   • Ensure you’re logged in with the same account on all devices, browsers, and apps.

5. Wait a Few Minutes

   • In some cases, it may take a few minutes for the system to update your account status.

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Still Not Resolved?

If the issue persists after following the steps above, please contact our support team at [support@votars.ai] with the following details:

• Your account email address
• Payment confirmation or transaction ID
• Screenshots of the issue (if applicable)

We’ll assist you in resolving the issue as quickly as possible!